To request a refund you will need to create a case  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] and enter your information in the "Refund of tickets due to retraction" category. You may also request a refund at LATAM Airlines sales offices, at authorized agencies, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] or by calling our Contact Center.

Yes — you can get a refund on a LATAM flight under several conditions, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] depending on your fare type, timing, and reason for cancellation:

Yes, you can get a refund on a LATAM flight, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] but the eligibility depends on several factors such as the fare type, timing of the cancellation, and the reason for the request. If you purchased your ticket in the United States or Brazil  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] and cancel within 24 hours of booking provided the flight is scheduled to depart at least seven days later you are entitled to a full refund with no penalties. This 24-hour risk-free cancellation policy is also aligned with consumer protection laws, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] in both countries. LATAM also offers country-specific refund rights. For example, passengers in Chile can request a refund within 48 hours of purchase if the flight departs more than seven days later, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] and in Colombia, you may cancel up to 24 hours before departure for a partial refund depending on your fare. For passengers in Peru and Ecuador, certain non-promotional fares can be cancelled at least 72 hours before departure with a small fee, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] usually around 10%.

The possibility of receiving a refund also depends, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] on whether you purchased a refundable or non-refundable fare. Refundable fares like LATAM’s Flex or Premium Business usually allow cancellations at any time,  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] although a service fee may still apply. Non-refundable tickets, on the other hand, often do not qualify for cash refunds but may still be eligible for travel credit , 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] or a partial refund of taxes and airport fees. Additionally, if LATAM cancels or significantly reschedules your flight,  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] you are entitled to a full refund regardless of the fare type. This applies to delays of more than three hours on domestic routes and over six hours on international routes. In special cases such as medical emergencies , 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] or bereavement, LATAM may issue a refund or waive cancellation fees if proper documentation is provided, such as a doctor’s letter , 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] or a death certificate.

To request a refund,  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] you can log in to LATAM’s official website and go to the “My Trips” section, where you’ll find the “Ticket Refund” option. You can also call LATAM customer service directly at  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯], which is a dedicated support line for fast assistance with cancellations  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] and refund requests. If your ticket was purchased through a third party like a travel agency, you’ll need to contact  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] them directly to process the refund. Refunds are usually processed within 7 to 10 business days for credit or debit card payments, and up to 20 days for other methods. If LATAM is unable to refund the amount to your original payment method, the funds may be issued to your LATAM Wallet, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] which can be used for future travel or withdrawn to your bank account after a few days. In conclusion, while LATAM does offer refunds in many cases, it’s essential to understand your fare conditions and act quickly to make sure you meet all the required timelines  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯]and documentation.

Final Advice

Verify fare rules before canceling check your reservation’s refund, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] conditions.

Act early especially within the 24-hour window , 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] or applicable refund periods per country.

Use official channels: My Trips online,  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] or calling LATAM support.

State clearly , 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] if you want a refund to your original payment method not a voucher.

Keep documentation and follow up if the refund is delayed; consider consumer protection  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] or credit card dispute if you don’t receive your refund within expected timeframe.