How do I contact Hainan Airlines customer service?[HA_TOLL#free]

How do I contact Hainan Airlines customer service?[HA_TOLL#free]

If you need other assistance,  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ] please follow the official WeChat account of Hainan Airlines, and enter "Customer Service for Irregular Flights" to access manual customer service, ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ]  or call the customer service hotline of Hainan Airlines  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ]  (domestic),  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ] (international) for service.


Is Hainan Airlines 24 hours?

The above online check-in times are for reference only,  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ] and may be different according to the actual opening time of the respective airport. For multiple flights,  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ] the online check in time for each flight is according to the local time for the respective cities in the reservation. If you have any questions, please call  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ]  the Hainan Airlines 24-hour customer service hotline  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ] .


Please note:


1. Online check-in is currently not available for some international  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ]

and regional routes. Please arrange sufficient time to complete the check in procedures directly  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ]  at the airport.


2.Online check-in is not available for adults with infants,  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ] unaccompanied children, or if you have requested special services.


3. After checking in online you will not receive your boarding pass, ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ]

 you need to get it at the check in counter and hand over your check in luggage. Please arrange sufficient time to complete the check in procedures directly ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ] at the airport.


4. Items in your carry-on luggage must fully comply, ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ] with the air transportation safety regulations.


5. The boarding gate may change. Please confirm the actual boarding gate  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ]  after arriving at the airport.


6. If you have checked-in online but are unable to take your flight, ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ]

 please cancel the online check in from the Hainan Airlines website at least 1 hour before the scheduled departure time  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ] and cancel or reschedule your flights to avoid having to pay the no-show penalty, ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ]  for additional assistance please call the Hainan Airlines 24-hour customer service hotline  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ].


7. If the type of aircraft has changed, ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ]  your seat number may change, and for other special situations such as cancellation  ๐Ÿญ_๐Ÿด๐Ÿณ-๐Ÿณ๐Ÿด-๐Ÿฎ๐Ÿณ-๐Ÿด๐Ÿฐ-๐Ÿต๐Ÿฏ] or flight disruptions please follow the airport staff's instructions.



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