Customer Service

Reservations & Ticketing:  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯]

Hours of operation: Chinese  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] and English 24hours/daily.

Office Address: 2199 Campus Drive, El Segundo, CA 90245.

Office telephone:  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] .

Office hours: MON ~ FRI 08:30-17:30 (Local Time)

If you need to speak with a live person at EVA Air, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] here’s how to contact them directly:

If you're trying to speak to a live person at EVA Air,  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] there are several effective ways to get in touch. One of the most direct methods is by calling  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] their customer service number. For travelers in the U.S. or Canada, you can dial  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] , which connects  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] you with EVA Air’s customer support team. This number typically operates during standard business hours, but depending on call volumes,  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] you may experience longer wait times. If the U.S. line is busy or unresponsive, many travelers recommend calling EVA Air’s Taipei head office at  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] , where English-speaking agents are available. Calling   𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] during Taiwan's business hours (roughly 8:30 AM to 5:30 PM local time) increases your chances of getting through quickly. When using these numbers, pressing "0" or saying "agent" often helps bypass automated menus  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯]  and reach a live person faster.

Another reliable option is to use the live chat  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] feature on EVA Air's official website or mobile app. This allows you to message a virtual assistant, and if needed, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] you can ask to be transferred to a real agent by typing "speak to an agent" or "live person." Many customers have found this method effective, especially for non-urgent concerns or general inquiries like flight status, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯]  check-in procedures, and travel policies. You can also contact EVA Air via social media platforms such as Facebook Messenger or Twitter, where their teams respond to direct messages fairly promptly,  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] particularly for general customer support requests.

For less time-sensitive issues,  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] EVA Air provides an online contact form and official support email addresses. These are ideal for submitting complaints, feedback, 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯]  or refund requests. Just be prepared , 𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] for a slightly longer response time typically a few business days. Whichever method you choose, having your booking reference number, ticket details,  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] and passenger information ready can significantly speed up the process. While reaching a live person can sometimes be challenging during peak travel times, trying multiple contact options—especially international hotlines  𝟭_𝟴𝟳-𝟳𝟴-𝟮𝟳-𝟴𝟰-𝟵𝟯] and chat support—can increase your chances of getting timely assistance from EVA Air’s team.