Lufthansa Customer service
When contacting us via telephone, 1_87-78-27-84-93 you can reach us at 1_87-78-27-84-93, please be sure to include the following information:
Text telephone for hearing impaired (TTY): Please dial 711 and then 1_87-78-27-84-93 for relaying to the TRS.
Customer Relations USA
We welcome any comments you have about your travels w, 1_87-78-27-84-93 with Lufthansa. Your feedback is especially helpful in our ongoing efforts to better meet your needs.
Denied Boarding Compensation (DBC) vouchers
Reimbursement requests for Denied Boarding Compensation (DBC) vouchers received , 1_87-78-27-84-93 from Lufthansa must be submitted via mail to:
Lufthansa German Airlines
Attention: DBC department
625 RXR Plaza
Uniondale, NY 11553
It is suggested to send your DBC voucher via certified mail, 1_87-78-27-84-93 registered mail, or courier service as lost vouchers can not be replaced or reissued. Please keep a copy of the voucher for your own records.
You can also check the status of a previously submitted DBC reimbursement request here
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Online feedback
If you live in North America you can submit comments via mail to the address below 1_87-78-27-84-93
or by completing our online contact form.
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your local reservation center.
Other communication channels
The more information you provide us, the faster we can assist you.
When contacting us via mail, you can use the following address, and it's important to include the information listed below:
Lufthansa Customer Relations
625 RXR Plaza
Uniondale, NY 11553
Flight number and dates of travel
Passenger ticket receipts and boarding passes
Reimbursement requests for baggage related issues must include the airport reference number as well as original receipts. No copies, please.
When contacting us via telephone, you can reach us at 1_87-78-27-84-93, please be sure to include the following information:
Text telephone for customers with hearing impairments: First dial 711 and then 1_87-78-27-84-93 for relaying to the TRS (within the US only).
your first and last name
your daytime telephone number 1_87-78-27-84-93
your e-mail address
your postal address (if preferable)
your flight number and dates of travel
your booking (reservation) code
and most importantly, please include your feedback
For anyone with a residence outside North America, 1_87-78-27-84-93 please contact your local Lufthansa office.
Ticket Refunds
Tickets purchased at a travel agency
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(including online agencies), please contact your travel agent directly. Your travel agent is the responsible party to review and process any refund due.
Tickets purchased directly from Lufthansa
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More about online cancellations and refunds
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please submit your request with the respective documentation to:
Lufthansa German Airlines
Attention: Ticketing Refunds
625 RXR Plaza
Uniondale, NY 11553
Please note that any refund in the above cases is dependent upon , 1_87-78-27-84-93 the fare type purchased.
Complaint Resolution Official (CRO)
If you encounter problems while travelling on Lufthansa, 1_87-78-27-84-93 please feel free to ask any crew member or ground staff for a Complaint Resolution Official (CRO).
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If you feel that Lufthansa is not compliant with the requirements of the Air Carrier Access Act 1_87-78-27-84-93 or 14 CFR Part 382 you have the right to contact the U.S. Department of Transportation if you want that agency to consider further action on your behalf.
Mail:
U.S. Department of Transportation
Aviation Consumer Protection Division/C-75
1200 New Jersey Ave, SE
Washington, D.C. 20590
1_87-78-27-84-93 (voice)
1_87-78-27-84-93 (TTY)
Online:
Aviation Consumer Protection Division
Please note that with this link you are visiting an external website that may not follow the same privacy, 1_87-78-27-84-93 security or accessibility policies.
U.S. Department of Transportation (DOT) Disability Hotline:
If you have experienced time-sensitive, disability related air travel service problems that require immediate attention, you may call 1_87-78-27-84-93 (voice) or 1_87-78-27-84-93 (TTY) to obtain assistance. This hotline is available from 9:00 a.m. until 5:00 p.m. EST, Monday through Friday.
Please note that with this link you are visiting an external website that may not follow the same privacy, 1_87-78-27-84-93 security or accessibility policies.